Terms & ConditionsAbout Us Cricket Stick is a retail based cricket specialist, dedicated to cricket 12 months of the year. Cricket Stick is the sole distributor in the UK for the Bellingham and Smith range cricket eqipment. We have built our reputation on the basis of friendly expert advice, a great range, customer service and our very competitive everyday prices. Cricket Stick is run for cricketer's, by cricketer's. You will receive expert friendly advice and customer service from cricketers and coaches who both understand and care about your cricket needs and equipment requirements. Making A Purchase Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and click on 'Add to Basket'. You will be asked to confirm the ordered item is correct. You can check and amend your purchases at any time by clicking on 'check basket' button before completing your order. You can then continue shopping or if you are finished, click on the 'checkout' button. You will be asked for a few details that we need to be able to complete your order.We accept Maestro, Delta, Visa, Solo, Electron and Mastercard securely online. We do not charge for any item until it is ready to ship and so as we do not take any payments in real time, if you are asked for information not on your card e.g a start date or issue No then please complete with "0"s to allow the screen to complete. Any back ordered items are not charged until they are shipped. You may if you prefer, send your credit card information separately via fax or by mail by selecting this option at the checkout. Please note that due to changes in manufacturers specifcations from time to time designs, colours and colour trims may vary slightly from those displayed online. Shipping And Handling Normal delivery times are between 7.30am and 6.00pm Mon - Fri local time. All UK mainland deliveries are charged at £6.00 per order for up to 25kg weight. Deliveries to Ireland are £18.00, Northern Ireland, Isle of Man, Isles of Scilly are £13.00 and The Channel Islands, £15.00 per order, also up to 20kg weight. Saturday deliveries within mainland UK are available at an additional cost of £15.00 per order. All of our services require a signature upon delivery please.For orders outside of the above zones we will always advise you of any additional shipping costs, depending on your destination and carrier to be used, before we process your order or collect any payment. Please be assured that we do not charge your card in "real time" but only when your order is dispatched. NB... please note that due to several security issues and rising delivery costs, plus receipt and customs problems experienced, we only able to accept orders from and ship to the UK Mainland, Highlands and Islands of Scotland, IOW, IOM, Isles of Scilly, BFPO, Northern Ireland, Ireland, The Channel Islands, Mainland Europe, USA/Canada and Australasia. Please also note that for orders placed from outside of the UK we are only able to ship goods to the invoice/card registered address.... apologies for any disappointment or inconvenience this causes. Delivery Schedule We acknowledge receipt of all orders via personal e-mail within a few working hours of receipt and do not use auto-respond e-mail.We aim to dispatch orders within 4-5 working days of receipt (exc Sat - Sun & Bank Holidays). We will always advise you of any possible further delays when acknowledging receipt of your order. Can we ask for your patience please, during our busiest times of the year, usually from mid January to July inclusive and around Christmas/New Year time, when we may take between 10-14 working days to dispatch your order .... please try and order early for Christmas and in pre-season to avoid any undue disappointment. UK mainland deliveries are made using Fast Way Couriers (delivered next weekday after dispatch) Service to help shorten our order to delivery lead times and require a signature upon delivery please. If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage..... please note for both your and our security all parcels must be signed for on delivery. Saturday UK deliveries are available at a cost of £21.00 per order. European, USA/ Canada and Australasia orders do take a little longer, depending on your destination, but are normally delivered within 7-10 working days via Parcel Force EURO 48 or International Scheduled Air Mail ..... both also signed for services. Please note that for overseas orders we are only able to deliver to the card billing name and address. Back Orders In the event that your item(s) is temporarily out of stock, we will back order it for you. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. If we forward your order in part(s) you will not be charged for any subsequent deliveries made in completing your order in full, except in the case of pre-order lines with delayed / forward availability dates, as published above the "add to basket" buttons in our online store.Tax Charges For all orders placed for delivery within the UK or the European Union our prices include VAT. All orders for delivery outside of this are VAT exempt and we will notify you of your net of VAT order value by confirmation return e-mail and before charging your card. Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit and charge card numbers are encrypted using the industry recognised https:// SSL (secure sockets layer) system which displays the re-assuring 'Golden Padlock' in your browser window. Your details are only decrypted after they reach our computer; they are not held in clear text on any web site, so you can shop online with us, with complete peace of mind.Guarantee We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new in it's original packaging and excludes any postal costs incurred, which are your responsibility.Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you. Reaching Us If you need to reach us, please e-mail us at Sales@bellinghamandsmith.co.uk, alternatively, you can call us Mon - Fri 9.30 am to 6.00pm on (44) 01638 741611 please remember to remove the initial '0' if calling from overseas. You can also write or visit us in person us at Cricket Stick, The Old Blacksmiths Yard, Newnham Lane, Burwell, Cambridge, CB25 0EA. UK. Returns Policy We offer a very fair returns policy, should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order.Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you. Remittance Terms We accept payment by VISA, MasterCard, Maestro, Electron, Delta or Solo cards or by cheque in the post (payable to Cricket Stick please). We do not use live online payment providers - we only charge your card when your order is dispatched. |
